Our hot water heater starting leaking on Saturday during the thanksgiving weekend. We had used bill the plumber before and was very satisfied with their work. It was 9:30 am and we called and pressed # 1 for emergency service and was answered by the 3rd ring. George the technician on call informed us that he would be there in 45 minutes to an 1 hour. He arrived early and sized the situation and said he could have the water heater installed as soon as he could get it from their warehouse. He was very courteous and informative. Before 12 noon he had the heater installed and ready to go. The service and speed it was performed was amazing. We were expecting to have to be without hot water until the following week. Hats off to the company and George for being so expedient.